My TreatView is not responding

Check the connection of the Power Adapter to the rear of unit and ensure the wall socket is plugged in and switched on.

My TreatView has jammed and isn’t working properly

First unplug your TreatView, then turn upside down and shake to pour out any jammed treats. We advise you don’t push any treats down as this may damage the mechanism. Ensure that the size of the treats you are using are between 1 – 1.5cm (2/5” – 3/5”)

The app keeps crashing and/or I’m struggling setting it up

Check you are on the latest version of the app by checking for updates from the Google Play Store or Apple Store. You may need to reset your TreatView to try again – refer to ‘I want to remove all current settings’.

I want to remove all current settings

To reset your TreatView, press and hold the reset button for 5 seconds (refer to user manual page 9). When you hear the prompt, "Device has been reset", TreatView will restart. After the system restarts, you will hear "Ready to be connected". You may then connect your TreatView to a new Wi-Fi network using the app.

Need more support?

Our customer service team are here to help.

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