Support: Replacement Filter Cartridges: Pet Fountain (386)

Can these cartridges be used in any Pet Mate Fountain?
Yes.

Can they be recycled?
The plastic casing can be recycled and the carbon can be disposed of with your household refuse.

How often should I change the cartridge?
We recommend once a month or more frequently if used by multiple pets.

How often should I change the water?
Our recommendation is every 2-3 days.

Is this product made from BPA-free plastic?
The cartridges are made from BPA-free plastic.

Where can I buy new cartridges?
You can purchase these direct from our website.

What should I do if I am seeing a build-up of pink residue?
Please see our guidance on pink residue build-up here.

 

What is the difference between the blue filter cartridges and the grey 3-stage filter cartridges?

Our grey 3-stage filter cartridges offer three lines of protection:

1. A pre-filter to trap dirt and fur

2.  Ion exchange resin to prevent harmful scaling deposits

3. Activated carbon to remove chlorine and unpleasant odours.

Our 3-stage filter cartridges are also suitable for both soft and hard water, whereas our blue filter cartridges are only suitable for soft water.