Support: Cat Mate Two-level Three-litre Shell Pet Fountain – White (410/410E)

How often do I need to change the water?
We recommend changing the water every 2-3 days, making sure to top up the water level in between.
 
How often do I need to clean the pump?

1. We recommend that the pump is dismantled into its four separate parts and cleaned monthly as per the instruction leaflet. If you are in a hard water area, you may need to clean more frequently.

 2. Please see the pump cleaning video on our website.

 
How often do I need to change the filter cartridges?
Our recommendation is that the filter cartridges are changed once a month.
 
My pet will not drink from the pet fountain. What can I do?
We would advise leaving the pump turned off, allowing your pet to become comfortable using the fountain. When you feel your pet is ready, turn the pump on.
 
How do I clean a heavily scaled pump?

1. Disassemble pump as per instruction leaflet. Leave parts to soak in a solution of 50% water and 50% vinegar for a few hours, then clean parts as per instructions.

 2. Please see the pump cleaning video on our website.

Can I regulate pump flow?
On the pump there is a flow control valve with min./max. Turn this until the desired flow rate is achieved.
 
How can I reduce excessive water flow by evaporation?
Turn the flow control valve on the pump to min. setting.
 
Is this product made from BPA-free plastic?
The top bowl and base are made from polypropylene. This is a BPA-free plastic
 
Can I get a replacement pump?
Yes, available on our website (Part No. 354).
 
Can I get a replacement power supply?
Yes, available on our website. UK Plug (Part No. 949). European Plug (Part No. 948).
 
What should I do if I am seeing a build-up of pink residue?
Please see our guidance on pink residue build up here.