Tried and trusted –We’ve got the paws up from Trustpilot customers

We’re delighted to announce we’ve reached a rating of 4.5/5 on Trustpilot – with, at the time of writing, nearly 90% of our reviews awarding the full five-stars!

We tend not to blow our own trumpet here at Closer Pets (we leave that to you!), but we simply had to shout about the positive buzz we’re getting on this popular review site. After all, the proof of our products is in the pudding (or kibble, in the case of our automatic pet feeders).

It’s safe to say, our smart pet products have gone down a treat with our four-legged friends. But, as owners will know, our closest companions don’t tend to leave any evidence of their enjoyment of the feeders, so we’re honoured to have so many customers take the time to share their good experiences with others.


The next era of Closer Pets

As a family business, there are few better feelings than receiving positive feedback. We’re therefore thrilled with these consistent five-star online reviews for our pet products.

We’ve been proudly supporting the health and well-being of pets for over 30 years. In 2021, we rebranded as Closer Pets, with the promise that the new name on our collar still represented the same amazing service and innovation our valued customers had come to love. We’re super proud of the design, quality and durability of our products, made right here in the UK.

We have an expert team with UK-based customer support. We love talking to our customers, and by all accounts, you love us too!

This word-of-mouth between pet parents about how we’ve helped them take care of their cherished dogs and cats helps us set out our stall as a highly trusted pet company. Good reviews help us meet new customers, as well as help Google recognise us as a credible and trustworthy business – and therefore introduce us to more pet owners.


Quality, guaranteed

Our five-star reviews are across the board – from our quality products to our customer service. For example, customers are raving about the peace of mind our guarantee brings. We offer a one-year guarantee as standard, plus an extra two-year warranty if you register your products within 14 days of purchasing. That’s three whole years of protection!

But the stars of the show are, of course, our smart pet products. From automatic feeders to flowing drinking fountains and lockable cat flaps, our innovative products help our owners care for their pets in the best way possible.

While we love seeing our creations get the seal of approval from industry experts – most recently, our MiBowl Automatic Microchip Pet Feeder won a pet innovation award – we’re a customer-focused company at our heart, so we’re delighted to be a part of so many families.


Join the pack

Below is a selection of our five-star pet product reviews from Trustpilot. If you’ve had a great experience, don’t keep it to yourself – leave us a review and tag us in your photos on social media using @wearecloserpets. We’d love to hear from you!

The “Best of the Best”…

Magic Fountain!


The customer service from the staff at Close Pets is simply outstanding and second to none. Furthermore, I love their products which are of good quality and functionality. I will always repeat purchase from Closer Pets.


Absolutely fantastic!!! The customer service with this company is exceptional – incredibly refreshing to receive such a friendly and helpful encounter with a business. The item purchased is excellent too – high quality and a great price. Would highly recommend and will most definitely use in the future!


Absolutely top notch customer service.

They do cost more than their competitors, but I’d say for 30–50% extra cost you get three times the quality, more than worth it. I’ve previously bought similar feeders from other vendors that broke within a couple of months and looked cheap and tacky. These on the other hand are brilliant – highly recommended.


Fantastic bit of technology, and I wish I bought them sooner! We have struggled for years with one of my cat’s diet, as she has allergies, and she eats my other cats food. The food she’s on is expensive, and they’ve both been on the same food because there’s been no alternative way for us, until now.


Their customer service is second to none. They are always responsive, always willing to have a conversation about potential fixes and solutions, and understand their products inside out.


Tellingly, I have spoken to the same brilliant person (Melanie) over the last few years – she is calm, helpful and knowledgeable. Having experienced this level of customer service, I would not buy a cat-flap from anyone else!